In leading a team, and inspiring creativity, in motivating people and co-workers, trust is critical. Trust is an important value in SCRUM. I was once being interviewed for a new position in a company. The interviewer was complaining about the work of one of their graphic designers. He hadn’t hit a critical deadline. They have daily stand ups, where obstacles are meant to be shared, but he hadn’t indicated any troubles. She didn’t understand why. So, I asked, “How is the trust?” She answered, “Well, there’s none now — he basically just screwed it up!” — She didn’t get it. I was asking, “How is the trust from you, in your communication and a staff member’s ability to speak of obstacles, or failures, without blame?” Not likely very high.

Roderick Kramer has a good article in Stanford Business on how trustworthy leaders behave. I suggest it as a good, and brief, read — But here are some bullet points:

  • They project confidence, competence, and benevolence.
  • They say — and show — that trust is an important company value.
  • They establish clear roles and systems to speed trust.
  • They share the credit, and they take the blame.
  • They don’t mask a crisis.

Great points, great insight!

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